Customer Support Specialist

Job Description:

Prudential Financial is seeking a motivated and energetic Customer Support Specialist to join our team in Vancouver, British Columbia. As a key member of our customer support team, the Customer Support Specialist will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and effective manner - Identify and assess customer needs to achieve satisfaction - Resolve customer complaints and issues with empathy and professionalism - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Provide product and service information to customers - Escalate unresolved issues to the appropriate department or supervisor - Stay up-to-date on product knowledge and industry trends - Contribute to team goals and performance targets

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong leadership and presentation skills - Excellent communication skills, both verbal and written - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Detail-oriented and organized - Proficient in Microsoft Office suite - Experience with CRM systems is preferred - Bachelor's degree in business or a related field is an asset

Benefits: - Paid sick leave - Employee discounts - Life insurance - Career development opportunities - Collaborative and inclusive working environment

Equal Opportunity Statement: Prudential Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and respect the individuality of each employee and believe that diversity strengthens our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.