Customer Support Specialist

Job Description: Regions Financial is seeking a Customer Support Specialist to join our team in Montreal, Quebec, CA. As a full-time Associate Level position, the ideal candidate will have at least 3 years of experience in a customer support role. We are looking for individuals who are hardworking, energetic, possess excellent communication skills, and have the ability to think critically.

Responsibilities: - Answering customer inquiries via phone, email, and chat in a timely and professional manner - Providing accurate information and assistance to resolve customer issues or complaints - Escalating complex customer issues to the appropriate department for resolution - Documenting customer interactions and updating customer records in the database - Collaborating with other departments to ensure a seamless customer experience - Participating in training sessions to stay up-to-date on product knowledge and customer service best practices - Striving to meet or exceed key performance indicators related to customer satisfaction and resolution times

Requirements: - 3+ years of experience in a customer support or related role - Excellent communication skills, both verbal and written - Strong critical thinking and problem-solving abilities - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in using customer service software and CRM systems - High school diploma or equivalent required, bachelor’s degree preferred

Benefits: - Retirement plan - Relocation allowance for eligible candidates - Remote work flexibility based on performance and department needs

Working Environment: At Regions Financial, we foster an environment where technology is harnessed to drive innovation and efficiency. Our goal is to provide exceptional customer service through a combination of cutting-edge technology and personalized support.

Deadline to Apply: Interested candidates should submit their application by May 24, 2024.

Equal Opportunity Statement: Regions Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.