Remote Customer Support Specialist

Company Overview: Join a progressive insurance agency dedicated to providing outstanding service and innovative solutions to our clients. We value teamwork, integrity, and a customer-centric approach to insurance services. Position Summary : We are seeking a Self-motivated Remote Customer Support Specialist to join our dynamic team. As a Remote Customer Support Specialist, you will play a key role in assisting insurance clients, addressing inquiries, and ensuring a seamless customer experience. Key Responsibilities:

• • Serve as a remote point of contact for insurance customers, handling inbound calls, emails, and online presentations.
  • Assist clients with policy inquiries, coverage details, claims processing, and billing questions.
  • Provide accurate and timely information while maintaining a high level of professionalism and empathy.
  • Collaborate with internal teams to resolve complex customer issues and escalate matters when necessary.
  • Process policy changes, endorsements, and upgrades accurately and efficiently.

Qualifications:

• • Previous experience in customer support, preferably in the insurance or financial services industry, is a plus but not required
  • Excellent communication skills with a customer-focused mindset.
  • Ability to work independently in a remote setting and adapt to changing priorities.
  • Strong problem-solving skills with attention to detail and accuracy.
  • Proficiency in using remote communication tools (e.g., virtual phone systems, email platforms).
  • Insurance licensure or relevant certifications are required, OR must be willing to obtain one

Benefits:

• • Competitive commission structure with performance-based incentives.
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off.
  • Remote work flexibility with a supportive and collaborative team environment.
  • Opportunities for professional development and career growth within the insurance industry.

How to Apply: If you are passionate about customer service and enjoy working remotely, we invite you to apply for this rewarding opportunity! Please submit your resume and a cover letter outlining your qualifications and interest in the Remote Customer Support Specialist role.
Join us in providing exceptional remote customer support and making a positive impact in the insurance industry! All interviews are conducted 100% virtually.