Customer Support Specialist - Work from home

Job Description:

Corning is currently seeking a dedicated and energetic Customer Support Specialist to join our team in Vancouver, British Columbia. This is a full-time, entry-level position that offers the opportunity to work from home.

Responsibilities: 1. Provide top-notch customer support via phone, email, and chat to resolve inquiries and issues in a professional and timely manner. 2. Utilize strategic planning skills to analyze customer needs and provide solutions that meet their requirements. 3. Collaborate with cross-functional teams to drive innovation in customer support processes and improve overall customer satisfaction. 4. Maintain accurate records of customer interactions and follow up on any outstanding issues to ensure resolution. 5. Assist in training new team members on customer support processes and best practices. 6. Contribute to achieving departmental goals and key performance indicators.

Requirements: 1. Minimum of 1 year of experience in a customer support role. 2. Excellent communication skills, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and other relevant software applications. 6. A proactive mindset and willingness to learn and grow in a fast-paced environment.

Personality Traits: - Dedicated - Energetic

Soft Skills: - Strategic planning - Innovation

Benefits: - Relocation allowance - Remote work flexibility - Dental insurance

Working Environment: At Corning, we value work-life balance and employee well-being. Our company culture promotes a healthy and collaborative work environment where every team member is valued and supported in their professional growth.

Equal Opportunity Statement: Corning is an equal opportunity employer and celebrates diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.