Remote Live Chat Assistant

Job Description:

Western Union is seeking a dedicated and passionate Remote Live Chat Assistant to join our team in Vancouver, British Columbia, CA. As a full-time Associate Level employee, you will be responsible for providing exceptional customer service through live chat support.

Responsibilities: - Engage with customers via live chat to provide assistance with inquiries, transactions, and issue resolution - Utilize problem-solving skills to address customer concerns in a timely and efficient manner - Maintain a high level of professionalism and customer service at all times - Collaborate with team members to ensure a seamless customer experience - Adhere to company policies and procedures while consistently meeting performance metrics - Stay up to date on product knowledge and industry trends to provide accurate information to customers

Requirements: - Minimum of 4 years of experience in customer service or a related field - Excellent time management and organizational skills - Strong problem-solving abilities - Ability to work effectively in a fast-paced environment - Effective communication skills both written and verbal - Proficiency in using live chat software and other communication tools - High school diploma or equivalent required, with a post-secondary education preferred

Personality Traits: - Dedicated: A commitment to providing exceptional customer service - Passionate: Enthusiasm for helping customers and supporting team goals

Soft Skills: - Time Management: Ability to prioritize tasks and manage workload efficiently - Problem-Solving: Aptitude for finding solutions to customer issues in real-time

Benefits: - Dental insurance - Vision insurance - Medical coverage

Working Environment: Join a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We provide a supportive and collaborative environment where employees can thrive and grow their careers.

Equal Opportunity Statement: Western Union is an equal opportunity employer and is committed to diversity in the workplace. We strive to create a workplace that is inclusive, supportive, and respectful of all individuals, regardless of race, ethnicity, gender, age, or any other characteristic. All qualified applicants will receive consideration for employment without regard to these characteristics.

Deadline to apply: 2024-06-27

If you meet the requirements and are excited about the opportunity to join Western Union as a Remote Live Chat Assistant, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.