Live Chat Assistant - Work from home

Job Description:

HP is seeking a highly motivated and detail-oriented Live Chat Assistant to join our team on a full-time basis. This position allows for remote work from home in Toronto, Ontario, CA. The successful candidate will be at the Associate Level and will require a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries via live chat in a timely and professional manner 2. Provide accurate information on products, services, and promotions 3. Assist customers with troubleshooting technical issues 4. Monitor chat conversations for quality assurance purposes 5. Collaborate with other team members to ensure customer satisfaction 6. Use research skills to provide relevant information to customers 7. Maintain a positive and professional attitude in all interactions with customers

Requirements: 1. Proven experience in a customer service role 2. Excellent written communication skills 3. Resilient and reliable personality traits 4. Ability to manage multiple conversations simultaneously 5. Strong research skills 6. Commitment to environmental responsibility and sustainable practices 7. Equal opportunity statement

Benefits: - Disability insurance - Training & professional development opportunities - Dental insurance

At HP, we are dedicated to creating a diverse and inclusive work environment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.