Live Chat Associate

Job Description:

We are seeking a detail-oriented and resourceful Live Chat Associate to join our team at TIAA in Toronto, Ontario, CA. As a Live Chat Associate, you will be responsible for providing excellent customer service through online chat support.

Responsibilities: - Responding to customer inquiries and providing assistance through live chat - Resolving customer issues and escalations in a timely manner - Identifying and recommending solutions to improve customer experience - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to ensure customer satisfaction - Adhering to company policies and procedures for quality assurance - Continuously seeking opportunities for improvement and innovation in customer service delivery - Utilizing strategic planning skills to optimize chat support processes - Demonstrating attention to detail in all aspects of customer interactions

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Resourceful and able to think creatively to resolve customer issues - Proven track record of strategic planning and problem-solving - Attention to detail with a focus on accuracy and quality - Proficiency in chat support software and customer relationship management systems

Benefits: - Gym membership - Parental leave - Dental insurance

Working Environment: At TIAA, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement to deliver exceptional customer service.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: TIAA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.