Live Chat Manager

Job Description:

We are seeking a highly skilled Live Chat Manager to join our team at 3M in Toronto, Ontario, CA. As a Live Chat Manager, you will be responsible for overseeing and managing the live chat function within our organization. This role requires a strong understanding of customer service principles, excellent communication skills, and a passion for providing exceptional customer experiences.

Responsibilities: - Manage a team of live chat agents to ensure efficient and effective customer interactions - Develop and implement strategies to improve the performance of the live chat function - Monitor chat conversations to ensure quality and compliance with company policies - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to optimize the overall customer experience - Train and onboard new chat agents - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 8 years of experience in customer service and/or chat management - Strong organizational and leadership skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced environment and adapt to changing priorities - Confidence and adaptability in dealing with challenging situations - Demonstrated ability to cooperate and collaborate with team members - Bachelor's degree in a relevant field is preferred

Benefits: - Retirement plan - Parental leave - Vision insurance

Working Environment: At 3M, we embrace a culture that challenges norms and encourages bold thinking. As a Live Chat Manager, you will have the opportunity to make a significant impact on our organization and help shape the future of customer service.

Equal Opportunity Statement: 3M is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to apply: 2024-06-22

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply for the position of Live Chat Manager at 3M in Toronto, Ontario, CA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.