Live Chat Officer

Job Description:

Southwest Airlines is seeking a dynamic and customer-focused Live Chat Officer to join our team in Toronto, Ontario, CA. As a full-time Associate Level position, the Live Chat Officer will be responsible for providing exceptional customer service through live chat channels, ensuring a seamless and positive experience for all passengers.

Responsibilities: - Interact with customers via live chat to answer inquiries, resolve issues, and provide assistance with bookings and reservations - Maintain a high level of professionalism and customer service skills at all times - Collaborate with other departments to escalate and resolve complex customer issues - Identify opportunities for process improvement and actively contribute to the development and implementation of new strategies - Meet and exceed performance metrics related to response times, customer satisfaction, and quality assurance - Stay up-to-date on company policies, products, and services to accurately assist customers

Requirements: - Minimum of 3 years of customer service experience, preferably in a fast-paced environment - Excellent written and verbal communication skills - Resilient and able to handle challenging situations with professionalism and composure - Strong project management skills to prioritize tasks and manage workload effectively - Creative problem-solving abilities to think outside the box and provide innovative solutions - Ability to work well under pressure and adapt to changing circumstances - Proficiency with computer systems and live chat platforms - Must be authorized to work in Canada

Benefits: - Medical coverage - Free food - Company transportation

Working Environment: At Southwest Airlines, we foster a work culture that values creativity, collaboration, and continuous improvement. We encourage calculated risk-taking to drive innovation and progress, empowering our employees to contribute to our shared success.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.