Live Chat Representative - Work from home

Job Description:

Starwood Hotels & Resorts is seeking a dedicated and adaptable Live Chat Representative to join our team in Vancouver, British Columbia. As a full-time remote employee, you will play a crucial role in providing excellent customer service through our live chat platform.

Responsibilities: - Respond to customer inquiries and provide assistance in booking reservations, addressing concerns, and providing information about our hotels and services - Utilize strong persuasion skills to upsell additional services and amenities to enhance the customer experience - Manage multiple live chat conversations simultaneously while maintaining a high level of professionalism and efficiency - Collaborate with other team members to ensure a seamless customer experience across all channels - Demonstrate project management skills by meeting deadlines and exceeding targets set by the company - Act as a brand ambassador for Starwood Hotels & Resorts, representing the company in a positive light at all times

Requirements: - Minimum of 2 years of experience in customer service or a related field - Strong adaptability to work in a remote environment and independently manage workload - Excellent communication skills, both written and verbal - Persuasive abilities to drive sales and upsell additional services - Project management skills to prioritize tasks and meet deadlines - Ability to work effectively in a fast-paced and dynamic environment

Personality Traits: - Adaptable: Able to adjust to changing circumstances and work effectively in a remote setting - Dedicated: Committed to providing exceptional customer service and exceeding expectations

Soft Skills: - Persuasion: Ability to influence customers and drive sales through effective communication - Project Management: Ability to organize tasks and meet deadlines in a fast-paced environment

Benefits: - Travel and spending expenses covered by the company - Employee discounts on hotel stays and other amenities - Free accommodation at select Starwood Hotels & Resorts locations

Working Environment: At Starwood Hotels & Resorts, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Starwood Hotels & Resorts is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.