Manager, QHSE & Audit Services

SUMMARY

The Manager, QHSE & Audit Services supports regional Avetta clients and contractor/supplier members throughout the pre-qualification and audit process through review, verification, and coaching of HSE Programs, Procedures, and Requirements.

The Manager, QHSE & Audit Services works under the supervision of the Director, QHSE & Audit Services and is assigned as a dedicated QHSE Services resource for client and contractor/supplier members of Avetta.

If residing within commutable distance to our office in Lehi, Dallas, Houston, Irvine, or Calgary a hybrid schedule would be offered (3 days in office, 2 days work from home). Candidates within commutable distance are preferred, but those outside of an office area may be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• The Manager, QHSE & Audit Services has supervisory responsibilities and will be expected to supervise designated Leads and assigned QHSE Leads, Professionals and Associates
• Provide leadership and guidance to Assigned QHSE Leads, Professionals and Associates
• Conduct Training and Corrective Action for Assigned QHSE Leads, Professionals and Associates
• Monitor the quality and performance of Assigned QHSE Leads, Professionals and Associates
• Handle Client or Supplier Escalations and de-escalate in a timely manner
• Support and assist in improvements and development of Audit/Assessment products to ensure efficiency, scalability and profitability
• Manage and conduct based on workflow Manual, Implementation, & Field HSE Audits/Assessments where a review of a company’s HSE manual, training documentation, or field execution of protocols are evaluated
• Gap assess contractor/supplier HSE management systems, programs and protocols based on services provided
• Apply general risk and hazard assessment methodology across a variety of industries that Avetta will service (e.g., Oil & Gas, Petrochemical, Industrial, Communications, Facility Management, Construction, Mining, Aviation, Transportation, Marine/Maritime Operations, and Rail)
• Assist customers with closing gaps or deficiencies identified within the audit
• Ability to coach contractor/supplier with developing policies/procedures based on regulatory requirements
• Respond promptly to customer inquiries and escalations with solutions
• Handle and resolve customer concerns promptly and professionally
• Record details of inquiries, comments, complaints, and actions taken
• Communicate and coordinate with internal departments and leadership
• Follow up on customer and internal stakeholder interactions
• MUST HAVE RELIABLE TRANSPORTATION
• Travel (Domestic and International) associated with this position can be expected between 25-30% depending on Client Demand/Departmental needs

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performs other duties as assigned.
2. Required to attend training, meetings, or seminars to support professional development and Avetta interests
3. Required to travel in the event of implementation and/or field services

MINIMUM QUALIFICATIONS:

Leadership Skills:

• Engaged Supervisory Experience
• Critical thinker and problem-solving skills
• Ability to communicate and discuss safety concerns effectively to Clients and Suppliers
• Provide constructive and motivational feedback to Assigned HSE Professionals
• Maintain a positive attitude and promote professionalism.
• Enforce conformance with Avetta Policies and Audit Protocols
• Establish Weekly Team meetings to ensure achievement of Monthly Production and Quality Goals
• Prepare reports/dashboards using SalesForce to identify Production and Efficiency
• Submit Weekly Updates for Assigned HSE Professionals to the Director, QHSE & Audit Services

Other Knowledge, Skills and Abilities:

• Bachelor’s degree or Higher in Occupational Health and Safety or related field is highly preferred
• Certified Safety Professional or similar professional certification (e.g., CSHM, CIH, CRSP, etc.)
• 5+ years of leadership experience in Safety Field or QHSE Auditing Functions
• Prior experience in an Avetta HSE Professional role is advantageous.
• Excellent knowledge and understanding of Regional OHS Regulations and other Regulatory Agencies (OSHA, OHS, ANSI, ISO, etc.);
• Industry & Field HSE Experience
• An affinity for learning online software systems;
• Excellent time management skills;
• Excellent Professional communication skills – both written and oral;
• Bi-lingual proficiency a plus;
• Working PC knowledge, windows preferred and related applications;
• Interpersonal skills;
• Problem analysis and problem-solving;
• Attention to detail and accuracy;
• Adaptability;
• Self-Motivated;
• Knowledge in the area of sales, customer service and business development in order to integrate concepts and theories;
• Ability for conceptual thinking and working knowledge of other major areas of the Company;
• Ability to integrate and communicate information on a one-on-one basis as well as in group situations;
• Ability to provide effective leadership and guidance to staff;
• Ability to read and interpret financial and statistical data, information and documents;
• Ability to interact with staff, members, and others encountered in the course of performing daily work;
• Ability to learn and apply new information or skills;
• Ability to work under intensive deadlines.

METRICS THAT MATTER:

• Manager, QHSE & Audit Services will manage individual and team audit performance in a quality manner in accordance with Avetta Protocol - 95% +/qtr
• Oversee Quality Assurance coaching, training and correction of Data Quality Verification errors – 100%/month
• Report Audit Satisfaction Survey Results Quarterly to ensure positive Ratings – 8.0 +
• Ensure SLA achievement for the QHSE & Audit Services Department and any assigned Audits – 95% +/mo
  • Manual Audits – 10 Business Days from Assignment to Queue; Review Open Requirements on Audits within 3 business days
  • Vetify Audits – 2 business days to Submit; 1 business day for Open Requirements
• Conduct up to 10 Safety Manual Audits per month (Initial review with gaps or to closure) based on designated workload, client demand and region assigned
• Conduct other Types of Audits (based on designated workload, client demand and region assigned) designated by direct report.
• 24-hour Response time to Suppliers (email or phone); this Correspondence will be documented in the Case.