Online Call Center Specialist

As an Online Call Center Specialist at Fidelity National Financial in Vancouver, British Columbia, Canada, you will be responsible for providing exceptional customer service through online communication channels. This role requires a hardworking and resourceful individual with excellent analysis and time management skills.

Responsibilities: 1. Respond to customer inquiries and resolve issues through online chat, email, and social media platforms. 2. Provide support and guidance to customers regarding products, services, and account information. 3. Document and track customer interactions in the company's system. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Stay up-to-date on the company's products and services in order to provide accurate information to customers.

Requirements: 1. At least 2 years of experience in a customer service or call center role. 2. Strong communication skills, both written and verbal. 3. Ability to multitask and manage time effectively. 4. Proficiency in using online communication tools and systems. 5. High school diploma or equivalent required; college degree preferred.

Benefits: 1. Training and professional development opportunities to enhance your skills and advance your career. 2. Joining bonus for new employees. 3. Medical coverage to support your health and wellbeing.

Working environment: At Fidelity National Financial, we foster a dynamic workplace that values teamwork, innovation, and shared success. You will be part of a supportive team that is dedicated to providing the best possible service to our customers.

Equal opportunity statement: Fidelity National Financial is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of age, gender, race, religion, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.