Online Chat Support Manager

Job Description:

Eversource Energy is seeking a highly skilled and experienced Online Chat Support Manager to join our team in Montreal, Quebec, Canada. As the Online Chat Support Manager, you will be responsible for overseeing the daily operations of the online chat support team, ensuring excellent customer service and support to our online customers.

Responsibilities: 1. Manage a team of online chat support agents, providing guidance, training, and support to ensure high-quality customer interactions. 2. Develop and implement strategies to improve efficiency and effectiveness of the online chat support team. 3. Monitor chat conversations to ensure consistency and accuracy in responses to customers. 4. Analyze chat data and customer feedback to identify trends and opportunities for improvement. 5. Collaborate with other departments to resolve customer issues and escalate as needed. 6. Stay up-to-date on industry trends and best practices in online chat support.

Requirements: 1. 8 years of experience in online chat support or customer service. 2. Excellent communication and interpersonal skills. 3. Strong decision-making and negotiation skills. 4. Ability to work independently and manage a team effectively. 5. Passion for providing exceptional customer service. 6. Knowledge of online chat platforms and customer support tools. 7. Bachelor's degree in a relevant field preferred.

Personality traits: independent, passionate Soft skills: decision-making, negotiation

Benefits: - Retirement plan - Company transportation - Paid Time Off (PTO)

Working environment: At Eversource Energy, we prioritize quality in all aspects of our work, products, and services. We are committed to providing a supportive and collaborative work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: Eversource Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.