Online Chat Support Representative

Job Description:

We are seeking a diligent and enthusiastic Online Chat Support Representative to join our team at Loblaw Companies in Vancouver, British Columbia. As an Online Chat Support Representative, you will be responsible for providing exceptional customer service through online chat platforms.

Responsibilities: 1. Responding to customer inquiries and issues in a timely and professional manner through online chat. 2. Troubleshooting and resolving customer concerns to ensure customer satisfaction. 3. Providing product information and assistance with online orders. 4. Maintaining a high level of customer service and professionalism at all times. 5. Collaborating with other team members to escalate and resolve complex customer issues. 6. Staying up-to-date on product knowledge and company policies to ensure accurate information delivery to customers.

Requirements: 1. Resourceful and motivated individual with a passion for delivering top-notch customer service. 2. Strong communication skills with a focus on active listening and problem-solving. 3. Ability to think innovatively and make quick decisions to meet customer needs. 4. Comfortable working in a fast-paced environment and multitasking effectively. 5. Must be a team player with a positive attitude and strong work ethic. 6. High school diploma or equivalent. 7. No prior experience required, as training will be provided.

Benefits: 1. Medical coverage for you and your family. 2. Remote work flexibility for a better work-life balance. 3. Free accommodation for employees who require relocation.

Working Environment: At Loblaw Companies, we prioritize quality in all aspects of work, products, and services. Our team is dedicated to providing a positive and inclusive work environment where everyone is encouraged to thrive and grow.

Deadline to Apply: Please submit your application by May 24, 2024, to be considered for this position.

Equal Opportunity Statement: Loblaw Companies is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.