Online Client Service Representative

Job Description:

Time Warner Cable is seeking an Online Client Service Representative to join our team in Vancouver, British Columbia, Canada. As an entry-level position, no prior experience is required, making it the perfect opportunity for individuals looking to kickstart their career in the telecommunications industry.

Responsibilities: - Provide exceptional customer service to online clients through various channels such as email, chat, and social media - Manage client inquiries, troubleshoot technical issues, and provide solutions to ensure customer satisfaction - Collaborate with the sales and technical support teams to address client needs and provide a seamless experience - Maintain accurate records of client interactions and update the CRM system accordingly - Stay up-to-date on product knowledge and company offerings to effectively assist clients with their inquiries - Identify opportunities for upselling products or services to enhance the client experience and increase revenue

Requirements: - Independent and self-motivated with a passion for delivering excellent customer service - Strong time management skills to effectively handle multiple client inquiries simultaneously - Leadership qualities to take charge of client interactions and provide solutions in a timely manner - Excellent communication skills, both written and verbal, to effectively interact with clients and colleagues - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in computer systems and CRM software - High school diploma or equivalent

Benefits: - Paid sick leave to ensure the well-being of our employees - Parental leave to support our employees in balancing work and family responsibilities - Gym membership to promote a healthy lifestyle and work-life balance

Working Environment: At Time Warner Cable, we value building strong connections and treating colleagues like an extended family. Our team-oriented culture encourages collaboration, respect, and inclusivity. We strive to create a supportive and inclusive working environment where every employee can thrive and succeed.

Deadline to Apply: Please submit your application by June 22, 2024.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.