Online Customer Service Manager

Job Description:

We are looking for a talented and experienced Online Customer Service Manager to join our team at Ashland in Vancouver, British Columbia. As the Online Customer Service Manager, you will be responsible for managing our online customer service team and ensuring that our customers receive the highest level of service and support.

Responsibilities: - Manage and oversee the online customer service team, including hiring, training, and performance evaluations - Develop and implement strategies to improve customer service and increase customer satisfaction - Monitor and respond to customer inquiries and feedback through various online channels - Analyze customer service metrics and make recommendations for improvement - Collaborate with other departments to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in online customer service - Handle escalated customer issues and provide solutions in a timely and effective manner

Requirements: - Bachelor's degree in business or a related field - Minimum of 6 years of experience in online customer service or a similar role - Strong leadership and communication skills - Confident and resourceful personality traits - Excellent teamwork and emotional intelligence skills - Ability to prioritize and manage multiple tasks simultaneously - Proficiency in customer service software and CRM systems - Knowledge of online customer service best practices

Benefits: - Paid overtime - Gym membership - Travel opportunities

Working Environment: At Ashland, we prioritize quality in all aspects of our work, products, and services. We believe in creating a collaborative and inclusive work environment where employees are empowered to succeed and grow.

Equal Opportunity Statement: Ashland is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

Deadline to apply: 2024-05-08

If you meet the requirements for this position and are looking for an exciting opportunity to grow your career in online customer service, we encourage you to apply for the Online Customer Service Manager role at Ashland in Vancouver, British Columbia. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.