Online Customer Service Specialist

Job Description:

Rite Aid is seeking a dedicated and experienced Online Customer Service Specialist to join our team in Vancouver, British Columbia, CA. This full-time position at the Associate Level requires a minimum of 2 years of experience in customer service roles.

Responsibilities: 1. Provide exceptional customer service through online platforms such as email, chat, and social media. 2. Assist customers with inquiries, concerns, and complaints in a timely and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Collaborate with other departments to resolve customer issues and improve overall customer satisfaction. 5. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers. 6. Monitor and respond to customer reviews and feedback to maintain a positive online reputation for the company. 7. Identify opportunities for improvement in the online customer service process and make recommendations for change. 8. Maintain a high level of understanding and empathy in all interactions with customers.

Requirements: 1. Independent and hardworking personality traits. 2. Demonstrated leadership and innovation in previous roles. 3. Excellent communication and problem-solving skills. 4. Strong attention to detail and organizational skills. 5. Ability to work well under pressure and handle multiple tasks simultaneously. 6. Proficiency in online customer service platforms and Microsoft Office applications. 7. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: 1. Training and professional development opportunities to enhance your skills and advance your career. 2. Relocation allowance for qualified candidates outside of Vancouver. 3. Life insurance coverage for peace of mind and financial security.

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: May 13, 2024

If you meet the qualifications for this exciting opportunity, we invite you to apply and join our team at Rite Aid!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.