Online Customer Success Officer

Job Description:

Zimmer Biomet Holdings is seeking a motivated and detail-oriented individual to join our team as an Online Customer Success Officer in Montreal, Quebec. As a key member of our customer success team, you will be responsible for managing and enhancing the overall online customer experience for our clients.

Responsibilities: - Develop and implement strategies to optimize customer satisfaction and retention through online platforms - Monitor customer feedback and proactively address any issues or concerns - Collaborate with cross-functional teams to ensure a seamless online customer experience - Analyze customer data and insights to identify trends and opportunities for improvement - Provide training and support to customers on how to best utilize our online services - Conduct regular reviews and assessments to measure the effectiveness of online initiatives - Stay up-to-date on industry trends and best practices to continuously improve the online customer experience

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Minimum of 4 years of experience in a customer success or related role - Strong communication and interpersonal skills - Demonstrated ability to develop and implement online customer success strategies - Proficient in using customer relationship management (CRM) software - Reliable and hardworking with a strong attention to detail - Experience with strategic planning and people management - Ability to work independently and as part of a team

Benefits: - Medical coverage - Disability insurance - Retirement plan

Working Environment: Our company culture encourages autonomy and independence, trusting employees to excel in their roles. We provide a supportive and collaborative work environment where employees are empowered to make a difference.

Equal Opportunity Statement: Zimmer Biomet Holdings is an equal opportunity employer and we value diversity in the workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.

Deadline to apply: 2024-06-27

If you meet the requirements and are passionate about providing exceptional online customer experiences, we encourage you to apply for the Online Customer Success Officer position at Zimmer Biomet Holdings in Montreal, Quebec.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.