Online Customer Support Assistant

Job Description:

Humana is seeking a dedicated and adaptable Online Customer Support Assistant to join our team in Vancouver, British Columbia. As an Associate level position, the ideal candidate will have at least 3 years of experience in customer service and possess a passion for helping others. The Online Customer Support Assistant will be responsible for providing excellent customer service through various online platforms, including email, chat, and social media.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product information and assist customers with placing orders online - Troubleshoot technical issues related to the website and online ordering system - Monitor social media platforms for customer feedback and address any concerns or questions - Collaborate with internal teams to ensure customer satisfaction and resolve any escalated issues - Conduct research to address customer inquiries and provide accurate information - Maintain a positive attitude and create a positive customer experience with every interaction - Assist with other tasks as needed to support the customer service team

Requirements: - Bachelor's degree in a related field preferred - Proven experience in customer service or online support roles - Strong communication skills, both written and verbal - Emotional intelligence and empathy when dealing with customer concerns - Ability to research and find solutions to customer inquiries - Proficiency in using online communication tools and platforms - Ability to work in a fast-paced environment and multitask effectively - Passion for helping others and providing excellent customer service - Adaptable to changing priorities and customer needs

Benefits: - Travel opportunities for training and conferences - Employee discounts on products and services - Dental insurance coverage - Opportunity to work in a creative and innovative environment

Equal Opportunity Statement: Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to their individual characteristics. Apply now and join our team of passionate professionals dedicated to delivering exceptional customer service.

Deadline to apply: 2024-05-08.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.