Online Customer Support Manager

Job description:

We are currently seeking a highly motivated and adaptable individual to join our team as an Online Customer Support Manager at W.R. Berkley in Toronto, Ontario, Canada. This is a full-time position at the Associate Level with a minimum requirement of 5 years of experience in a similar role.

Responsibilities: - Manage and oversee the online customer support team to ensure exceptional customer service and satisfaction - Develop and implement strategies to improve customer support processes and procedures - Monitor and analyze customer feedback to identify areas for improvement - Train and mentor team members to enhance their skills and performance - Collaborate with other departments to address customer issues promptly and effectively - Utilize customer support software and tools to streamline operations and enhance the customer experience - Prepare regular reports on customer support metrics and KPIs for management review

Requirements: - Bachelor's degree in Business Administration or related field - 5 years of experience in customer support or a related field - Strong communication and interpersonal skills - Proven experience in people management and team leadership - Ability to adapt to changing priorities and work in a fast-paced environment - Proficiency in customer support software and tools - Excellent problem-solving skills and attention to detail - Experience working in a dynamic and challenging work environment is a plus

Personality traits required: - Motivated - Adaptable

Soft skills required: - People management - Adaptability

Benefits: - Company transportation - Gym membership - Free accommodation

Working environment: At W.R. Berkley, we value teamwork, foster innovation, and strive for shared success. Our dynamic workplace provides opportunities for growth, collaboration, and recognition of individual contributions. Join us in shaping the future of online customer support.

Deadline to apply: June 27, 2024

Equal opportunity statement: W.R. Berkley is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.