Online Customer Support Specialist

Ecolab is seeking a motivated and dedicated Online Customer Support Specialist to join our team in Toronto, Ontario, CA. As an entry-level position, we are looking for individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Provide timely and accurate responses to customer inquiries via online chat, email, and phone - Resolve customer complaints and issues in a professional and efficient manner - Assist customers in navigating our online platform and troubleshooting any technical difficulties they may encounter - Collaborate with other team members to ensure a seamless customer experience - Maintain detailed records of customer interactions and transactions

Requirements: - Strong communication skills and the ability to work independently - Confidence in dealing with a variety of customer personalities and situations - Excellent people management skills and the ability to remain calm under pressure - Demonstrated creativity in problem-solving and finding innovative solutions - Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Personality traits: - Independent - Confident

Soft skills: - People management - Creativity

Benefits: - Paid Time Off (PTO) - Remote work flexibility - Dental insurance

Working environment: - Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Ecolab is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other legally protected status. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.