Online Customer Support Specialist

Job Description: Waste Management is seeking an enthusiastic Online Customer Support Specialist to join our team in Montreal, Quebec. As an Entry Level position, no prior experience is required, making this an excellent opportunity for passionate and energetic individuals to kickstart their career in customer support.

Responsibilities: - Provide exceptional customer service via online platforms such as email, chat, and social media - Respond to customer inquiries, troubleshoot issues, and provide timely and accurate information - Assist customers with account management, billing inquiries, and service requests - Collaborate with other team members to ensure a seamless and positive customer experience - Act as a brand ambassador by upholding the company's values and standards in all interactions

Requirements: - Strong communication skills and a customer-centric attitude - Ability to think quickly on your feet and problem-solve effectively - Excellent organizational and time-management skills - Leadership qualities and a proactive approach to tasks - Comfortable working in a fast-paced environment and adapting to changing priorities

Personality Traits: - Passionate about providing exceptional customer service - Energetic and enthusiastic about helping others

Soft Skills: - Strong planning skills to prioritize tasks effectively - Leadership capabilities to guide and motivate team members

Benefits: - Paid Time Off (PTO) for work-life balance - Remote work flexibility for convenience and comfort - Joining Bonus as a token of appreciation for joining our team - Opportunity to unleash creativity in a setting that celebrates and nurtures innovation

Working Environment: At Waste Management, we value diversity and creativity. Our team members are encouraged to unleash their creativity and think outside the box in a supportive and collaborative environment.

Equal Opportunity Statement: Waste Management is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all team members feel welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.