Online Customer Support Specialist

Job Description:

WEC Energy Group is currently seeking an Online Customer Support Specialist to join our team in Vancouver, British Columbia. As an Entry Level position, this role is perfect for someone with at least 1 year of experience in customer support. The ideal candidate will be independent, hardworking, have strong negotiation skills, and be able to collaborate effectively with others.

Responsibilities: - Provide online customer support via chat, email, and social media platforms - Assist customers with inquiries, complaints, and feedback regarding products and services - Resolve customer issues in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay updated on company products, services, and policies to provide accurate information to customers - Work closely with the marketing team to identify opportunities for improvement in customer support processes - Provide feedback to management on customer trends and issues

Requirements: - Bachelor's degree in Business, Marketing, Communications, or a related field - 1+ years of experience in customer support or a related field - Excellent communication skills, both written and verbal - Strong negotiation and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer support software - Knowledge of online customer support best practices - Experience working in a fast-paced environment

Benefits: - Paid sick leave - Paid Time Off (PTO) - Free accommodation

Working Environment: At WEC Energy Group, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide support for professional development and growth.

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.