Online Support Officer

Job Description: Pratt & Whitney Canada Corp is seeking a dedicated and resourceful Online Support Officer to join our team in Montreal, Quebec, Canada. This full-time Associate Level position requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Provide online support to customers through various channels such as email, chat, and social media. 2. Assist customers with technical issues, product inquiries, and troubleshooting. 3. Collaborate with internal teams to resolve customer issues in a timely manner. 4. Conduct research to stay informed about industry trends and best practices. 5. Manage projects to improve online support processes and customer satisfaction. 6. Analyze customer feedback and implement improvements to enhance the online support experience. 7. Maintain accurate records of customer interactions and resolutions.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Strong communication skills and customer service experience. 3. Ability to multitask and prioritize tasks effectively. 4. Proficiency in using online support tools and platforms. 5. Experience in project management and research. 6. Knowledge of technical support processes and troubleshooting techniques.

Benefits: 1. Joining Bonus for new employees. 2. Medical coverage for healthcare needs. 3. Paid Time Off (PTO) for work-life balance.

Working Environment: At Pratt & Whitney Canada Corp, we strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and continuous learning.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Pratt & Whitney Canada Corp is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing a diverse and inclusive work environment where all employees feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.