Online Support Representative

Job Description:

U.S. Bancorp is seeking a dynamic and experienced Online Support Representative to join our team in Montreal, Quebec. As an Associate Level professional with at least 3 years of experience in a similar role, you will be responsible for providing exceptional online support to our customers. This role requires an independent and energetic individual who excels in a fast-paced environment.

Responsibilities: - Responding to customer inquiries via email, chat, and phone in a timely and professional manner - Troubleshooting technical issues related to online banking services - Providing guidance and support to customers on how to navigate our online platform - Collaborating with other departments to resolve complex customer issues - Documenting customer interactions and feedback for internal review - Keeping up-to-date with product updates and changes to ensure accurate information is provided to customers

Requirements: - 3+ years of experience in a customer support role, preferably in an online support capacity - Excellent communication and problem-solving skills - Ability to work independently and prioritize tasks effectively - Adaptability to changing priorities and customer needs - Strong cooperation skills to work effectively with team members and other departments

Benefits: - Profit sharing opportunities - Free accommodation options - Life insurance coverage

Working Environment: At U.S. Bancorp, we empower our employees to take ownership of their work and make impactful decisions. We believe in providing a supportive and collaborative environment where employees can thrive and grow in their careers.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: U.S. Bancorp is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, disability, sexual orientation, or religion. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.