Online Web Chat Specialist

Job Description:

We are looking for an enthusiastic and dedicated Online Web Chat Specialist to join our team at Massachusetts Mutual Life Insurance in Vancouver, British Columbia, CA. As an Entry Level position, no prior experience is required, making this the perfect opportunity for someone looking to start their career in the insurance industry.

Responsibilities: - Respond to customer inquiries through online web chat in a timely and professional manner - Provide information on insurance products and services offered by Massachusetts Mutual Life Insurance - Assist customers with account management, billing inquiries, and policy changes - Identify customer needs and recommend appropriate insurance solutions - Document customer interactions and follow up on any outstanding issues - Collaborate with other team members to ensure a seamless customer experience

Requirements: - Energetic and resilient personality to effectively handle customer inquiries and resolve issues - Strong project management skills to prioritize tasks and meet deadlines - Ability to cooperate with team members and work well in a collaborative environment - Excellent written communication skills to effectively communicate with customers online

Benefits: - Medical coverage to ensure your health and well-being - Gym membership to promote a healthy lifestyle - Joining bonus as a token of appreciation for joining our team

Working Environment: At Massachusetts Mutual Life Insurance, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe in equal opportunity for all employees and are committed to providing a supportive and inclusive work environment.

Deadline to Apply: Please submit your application by May 13, 2024, to be considered for the Online Web Chat Specialist position.

Equal Opportunity Statement: Massachusetts Mutual Life Insurance is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone is treated with respect and dignity. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.