Remote Support Assistant

Job Description:

Deere is seeking a Remote Support Assistant to join our team in Toronto, Ontario, CA. As a Remote Support Assistant, you will be responsible for providing remote technical support to our customers, troubleshooting issues, and ensuring a smooth and efficient customer experience. This position is ideal for someone who is reliable, hardworking, innovative, and skilled in negotiation.

Responsibilities: - Provide remote technical support to customers via phone, email, or chat - Troubleshoot and resolve technical issues related to our products or services - Escalate complex issues to the appropriate team member for further assistance - Maintain accurate records of customer interactions and resolutions - Work collaboratively with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and updates to provide accurate and timely support - Assist in developing and implementing new support strategies and procedures - Meet or exceed established key performance indicators (KPIs) related to customer support

Requirements: - 4 years of experience in a similar role - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Excellent problem-solving skills and attention to detail - Proficiency in technical troubleshooting and remote support tools - Knowledge of computer systems, software, and hardware - Familiarity with customer relationship management (CRM) systems - Bachelor's degree in a related field preferred

Benefits: - Parental leave - Paid overtime - Visa sponsorship

Working Environment: At Deere, we strive for excellence and uphold high standards in all our endeavors. We foster a collaborative and supportive work environment where every team member is valued and encouraged to reach their full potential.

Deadline to Apply: Interested candidates should apply by May 31, 2024.

Equal Opportunity Statement: Deere is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law. We welcome all qualified candidates to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.