Support Manager

Job Description:

Bristol-Myers Squibb is seeking a Support Manager to join our dynamic team in Toronto, Ontario, CA. As a Support Manager, you will be responsible for overseeing and managing the support operations of our organization. This position is ideal for someone with 7 years of experience and a strong background in support management.

Responsibilities: 1. Manage a team of support staff to ensure efficient and effective support services are provided to internal and external customers. 2. Develop and implement support processes and procedures to improve efficiency and quality of service delivery. 3. Monitor support tickets and prioritize them based on urgency and impact on business operations. 4. Collaborate with cross-functional teams to address complex support issues and find long-term solutions. 5. Conduct performance reviews and provide ongoing coaching and feedback to support staff. 6. Analyze support metrics and KPIs to identify trends and areas for improvement. 7. Develop and maintain support documentation and knowledge base for reference by support staff.

Requirements: 1. Bachelor's degree in a relevant field. 2. 7 years of experience in support management. 3. Strong leadership skills and ability to motivate and engage a team. 4. Excellent communication and interpersonal skills. 5. Ability to adapt to changing priorities and work under pressure. 6. Proficient in using support tools and software. 7. Strong problem-solving skills and attention to detail.

Personality Traits: 1. Adaptable - Ability to thrive in a fast-paced and ever-changing environment. 2. Driven - Motivated to achieve goals and drive performance improvement.

Soft Skills: 1. Teamwork - Ability to collaborate effectively with cross-functional teams. 2. Adaptability - Willingness to learn and grow in a constantly evolving environment.

Benefits: 1. Profit sharing 2. Joining Bonus 3. Vision insurance

Working Environment: At Bristol-Myers Squibb, we encourage a spirit of exploration and taking calculated risks for growth. We value innovative thinking and continuous learning to drive our organization forward.

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-13

Join us at Bristol-Myers Squibb and be part of a team that is dedicated to making a difference in the lives of patients worldwide. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.