Support Officer - Work from home

As a Support Officer at Tesoro, you will be responsible for providing exceptional customer support and assistance to clients while working remotely from home in Vancouver, British Columbia. This full-time position at the Associate Level requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally via phone, email, and chat. 2. Assist clients in navigating the company's products and services, providing technical support as needed. 3. Collaborate with internal teams to troubleshoot and resolve customer issues efficiently. 4. Conduct thorough research to address customer concerns and provide accurate information. 5. Maintain detailed records of customer interactions and transactions in the company database. 6. Identify opportunities to improve customer satisfaction and escalate unresolved issues to management. 7. Keep up to date with product knowledge and industry trends to better assist customers.

Requirements: 1. Dedicated and energetic individual with a strong commitment to customer service excellence. 2. Excellent research and problem-solving skills with a proactive approach to finding solutions. 3. Ability to work effectively in a team-oriented environment, supporting colleagues and collaborating on projects. 4. Strong communication skills, both written and verbal, with the ability to articulate complex information clearly. 5. Proficient in using CRM software and other customer support tools. 6. Flexibility to adapt to changing priorities and handle multiple tasks simultaneously. 7. Experience working remotely and managing time effectively in a virtual environment.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Opportunities for travel to company events and conferences. 3. Employee discounts on products and services. 4. Supportive working environment that emphasizes continuous learning and growth to stay ahead in a rapidly changing world.

Equal Opportunity Statement: Tesoro is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: May 13, 2024

Join Tesoro as a Support Officer and make a positive impact on our customers while enjoying the benefits of a dynamic and supportive work environment. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.