Telework Customer Advocate

Company Overview: Join a leading insurance provider committed to delivering exceptional customer service and comprehensive coverage to our clients. We prioritize innovation, teamwork, and a client-centric approach in everything we do.
Position Summary: We are seeking a dedicated Telework Customer Advocate to join our team remotely. As a Telework Customer Advocate, you will be responsible for providing personalized support to insurance clients, addressing inquiries, and ensuring a positive customer experience. Qualifications:

• Proven experience in customer service, preferably in the insurance or financial services industry.
• Strong communication skills with the ability to effectively interact with customers remotely.
• Detail-oriented with excellent organizational and time management skills.
• Proficiency in using remote communication tools and software (e.g., virtual phone systems, email platforms).
• Ability to work independently and prioritize tasks in a remote work environment.

Insurance licensure or relevant certifications are a plus.
Key Responsibilities:

• Serve as a remote point of contact for insurance customers, assisting with policy inquiries, coverage options, and claims processing.
• Provide accurate and timely responses to customer questions via phone, email, or online chat.
• Collaborate with internal teams to resolve customer issues and escalate complex cases as needed.
• Process policy endorsements, renewals, and cancellations efficiently while maintaining data accuracy.
• Identify opportunities to educate customers on additional insurance products or services.
• Handle customer complaints or concerns with empathy and professionalism.

Benefits:

• Competitive remote-based salary commensurate with experience.
• Comprehensive benefits package including health insurance and retirement plan options.
• Work-life balance with flexible scheduling and telecommuting opportunities.
• Ongoing training and professional development to support career growth.

How to Apply: If you are passionate about customer advocacy and enjoy working remotely, we encourage you to apply for this exciting opportunity! Please submit your resume and a cover letter highlighting your relevant experience and interest in the Telework Customer Advocate position.
Join us in making a positive impact on our customers' lives through exceptional telework customer service!