Web Chat Assistant

Job description: Dillard’s is seeking a Web Chat Assistant to join our team in Vancouver, British Columbia. As a Web Chat Assistant, you will be responsible for providing excellent customer service through online chat support on our website. This role requires a high level of attention to detail, strong communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with product information, orders, returns, and other inquiries - Resolve customer issues in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - 4 years of experience in customer service or a related field - Proficiency in written communication - Strong problem-solving skills and attention to detail - Ability to work independently and as part of a team - Driven and hardworking attitude - Project management and negotiation skills - Bachelor’s degree preferred

Benefits: - Travel opportunities - Joining bonus - Dental insurance

Working environment: Join a company that pioneers change and sets industry benchmarks. At Dillard’s, you will have the opportunity to grow professionally and contribute to our success.

Equal Opportunity Statement: Dillard’s is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.