Web Chat Manager

Job Description:

Kindred Healthcare is seeking a Web Chat Manager to join our team in Toronto, Ontario. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing our web chat platform and ensuring a seamless and engaging customer experience.

Responsibilities: - Develop and implement strategies to optimize web chat effectiveness and efficiency - Monitor web chat performance metrics and make data-driven decisions to improve customer engagement - Train and mentor a team of web chat agents to provide superior customer service - Collaborate with cross-functional teams to ensure consistency across all customer touchpoints - Stay up-to-date on industry trends and best practices in web chat management - Handle escalated customer inquiries and provide resolutions in a timely manner

Requirements: - Bachelor's degree in Marketing, Communications, or related field - 8+ years of experience in web chat management or a related role - Strong analytical skills and ability to translate data into actionable insights - Proven track record of project management and delivering results on time and within budget - Excellent communication skills and ability to work in a fast-paced environment - Adaptable and dedicated to ensuring customer satisfaction - Experience with web chat platforms and CRM systems

Personality Traits: - Adaptable: Ability to pivot and adjust strategies based on changing business needs - Dedicated: Committed to achieving goals and ensuring the success of the web chat platform

Soft Skills: - Analysis: Strong analytical skills to interpret data and identify opportunities for improvement - Project Management: Ability to coordinate and manage projects from inception to completion

Benefits: - Employee discounts - Travel opportunities - Joining Bonus

Working Environment: At Kindred Healthcare, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and creativity in a dynamic and inclusive work environment.

Deadline to Apply: April 12, 2024

Equal Opportunity Statement: Kindred Healthcare is an equal opportunity employer and is committed to providing a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.