Seasonal Team Lead Guest Services

Your Opportunity

As a Guest Services Team Lead, you set the stage for first impressions and ongoing commitment to service excellence and will provide a link between front-line staff and

supervisors. The exceptional service and informative details regarding the City's offerings including events, rentals and programming opportunities to all guests are of utmost

importance. All transactions related to day-to-day drop-in sales, fees, programs, services and registrations are the responsibility of the Guest Services representatives. We are

looking for candidates who would be available on weekends during daytime hours (between 9 am-6 pm).

Functions include :

• Front-line sales and service both in person, via email, and on the telephone
• Ongoing administration duties including staff scheduling
• Assist in the recruitment of guest services staff
• Response to non-urgent and emergent situations
• Assume the responsibilities and tasks of supervisors in the absence of a supervisor or facility manager
• Promote and model exceptional guest service
• Program sales and registration
• Room rental sales and service
• Liaise with SDWC facility user groups and guests
• Cash handling and reconciliation

Your Impact

Organization

As a Guest Service Representative, you're the frontline ambassador of our organization, shaping the impressions of our guests. Your dedication to exceptional service directly impacts our reputation, fostering loyalty and positive word-of-mouth. By embodying our values and delivering memorable experiences, you contribute significantly to our success and growth. Join us in making a lasting organizational impact through your commitment to excellence in guest service.

Community

As a Guest Service Representative, you're more than a face behind the desk; you're a cornerstone of our community. Your warm welcome and attentive assistance don't just enhance guest experiences—they strengthen our neighbourhood's fabric. Join us in fostering inclusivity, supporting local initiatives, and leaving a lasting, positive mark on those we serve. Together, let's make every interaction count, enriching lives and building a stronger community

Your Key Responsibilities

As a Team Lead, you will deliver exceptional customer service to all customers including tourists, user groups, contractors, staff, volunteers, City departments and other community organizations.

• As an integral part of customer care, you must watch for clues in the details, and take initiative to follow through to fix, challenge, change, and fully complete requests. It is your responsibility to take ownership, seek solutions and always keep a focus on what is best for future business.
• As a Team Lead you model exceptional service both on-stage and off-stage. You must be approachable and caring, ready to engage with our guests, providing current and accurate information along with guidance on how we can help maximize all requests.
• You must radiate positivity and be conscientious in your work, whether working independently or in a team environment.
• You are a detail-oriented person with an awareness that your work impacts the success of the entire team and departmental goals.
• You are able to take immediate action and problem-solve quickly to benefit the health, wellness and safety of the team and our guests.
• You are polite, informative, knowledgeable, efficient and proficient in all the work that you do. You will help Guest Services with the following:
• Set up and tear down for rentals
• Assist with department special events and promotion of events
• Assist with general administrative tasks and research

You Will Need

This Education

• Two years of post-secondary education in Office Administration, Business Administration or Hospitality; or an equivalent combination of experience.
• Driver's license First aid certification
• First Aid Certification

These Skills & Qualifications

• Two years in a customer service role
• Proficiency in cash handling and reconciliation.
• Ability to make independent and sound decisions in a fast-paced environment.
• Ability to exercise mature judgment to interact positively with guests, customers and staff
• Enthusiastic can-do attitude, highly self-motivated, detail oriented and a well-developed sense of drive.
  
• Strong verbal and written communication
• Organization skills and time management
• Problem-solving and coping skills in a fast-paced environment

This Experience

• Computer skills: Microsoft Office Programs (Outlook, Word, Excel & Access) experience with Recreation Management Software.
• Solving and coping skills in a fast-paced environment skills and time management
• Customer service experience and skills including dealing with difficult customers

Schedule & Culture

Hours

The specific schedule being determined by the immediate supervisor but will include Saturday's and Sunday's with some weekday coverage.

Culture

At our city, we offer a supportive work environment where you can grow your career. We recognize the value of work-life balance and offer comprehensive benefits, and flexibility with scheduling, wellness events, social activities, and community fundraising activities.

Compensation

Salary

Starting Salary $29.29 per hour as per the Out-of-Scope Agreement. (Band C, Entry Step)

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

Our organization values diversity and inclusion and is committed to equal opportunities for all candidates.

Application Process

Submit a cover letter and resume through the "Apply Now" tab on the web page (include Job ID).

Shortlisted candidates will be contacted for an interview by email or telephone.

To Note:

After submitting your application and uploading your resume, you should expect an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions.

• This posting may be used to fill more than one position.
• This posting may be used to fill future vacancies in this position.
• This posting will be open until a suitable candidate(s) is/are found.