Senior Service Designer

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#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Service Designer to join our team in Remote, British Columbia (CA-BC), Canada (CA).NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking an experienced Senior Service Designer to join our team serving clients in Victoria, British Columbia (CA-BC). This role can be hybrid and is expected to work in the PST time zone.  Job Duties & Responsibilities:As a Senior Service Designer, you will lead the design and delivery of innovative and user-centric services that enhance the overall customer experience. You will work collaboratively with cross-functional teams to understand user needs, business requirements, and technological constraints, translating them into effective service solutions. This role requires a strategic mindset, strong design thinking skills, and the ability to lead and mentor junior team members.Responsibilities:-Service Design Leadership:
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-Lead the end-to-end service design process, from research and ideation to prototyping and implementation.
-Develop and communicate a clear service design strategy aligned with business objectives and user needs.
-Collaborate with stakeholders to define service blueprints, customer journeys, and touchpoints.
-Apply human-centered design principles to identify customer pain points, opportunities, and design solutions that enhance user satisfaction and engagement.
-User Research:
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-Conduct in-depth user research to understand customer behaviors, pain points, and preferences.
-Use insights from research to inform service design decisions and identify opportunities for improvement.
-Collaboration:
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-Work closely with cross-functional teams, including product managers, developers, and business analysts, to ensure seamless integration of service design into the overall product or business strategy.
-Collaborate with UX researchers to conduct user research, create user personas, and define user journeys that inform service design. Design wireframes and low-fidelity prototypes to map out user interactions and test design concepts.
-Foster a collaborative and user-centered design culture within the organization.
-Prototyping and Testing:
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-Create prototypes and conduct usability testing to validate and iterate on service design concepts.
-Use feedback from testing to refine and improve service solutions.
-Documentation:
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-Document service design processes, decisions, and deliverables to ensure knowledge transfer and maintain design consistency.
-Create and maintain design documentation, such as journey maps, personas, and service blueprints.

 Basic Qualifications:style="margin-bottom:11.0px"-
-Degree in Computer Science, Service Design, User Experience, or a related field.
-Proven 7+ years of work experience in service design, user experience design, or related roles.
-Strong portfolio showcasing a range of service design projects and outcomes.
-Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.
-Excellent communication and presentation skills.
-Ability to think strategically and solve complex problems.
-Experience working with cross-functional teams and clients.
Ideal Mindset:-Human-centered: You understand human-centered design philosophy and best practices 
-A Practical Creative: You enjoy solving complex problems creatively but you are practical in your solutions, realizing the many constraints that may impede the “ideal”
-Flexible Work Style: You work equally well in a participatory, team-based environment as well as needing to work autonomously

 About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.