Service Assistant

Settlement Assistant, Settlement Program

(Posted: May 30, 2024 - June 6, 2024)

Job Competition #: 24056-Settlement

Position: Saturday Service Assistant - Second language is an asset

Settlement Services - New Westminster

Regular part-time position at 7 hours per week on Saturday starting June 21, 2024

At ISSofBC we believe in:

v Working with purpose

v We aspire to improve

v We cultivate belonging

v We are genuine

Why choose us!

Join ISS of BC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Summary:

Reporting to the Settlement Manager, assists the Settlement team in implementing routine administrative procedures and tasks to ensure smooth day-to-day operations. Maintains client files and schedules and ensures completeness and accuracy of electronic files. Does clerical work such as data entry, filing, scanning, copying, handling fax, running data queries, and other administrative support and reception at a designated ISSofBC Immigrant Services Centre.

Reporting to : Manager - Settlement

How You Will Make a Difference:

· Performs reception and clerical duties related to the Immigrant Services Centre including word processing, filing, copying, faxing, processing mail, collating documents, and receiving visitors. Responds to and transfers phone calls as required.

· Inputs client and program information and statistics into ISSofBC's database. Once entered, updates and maintains information as required.

· Provides information to clients and internal contacts regarding available services. If clients are requesting services which are not provided at the Immigrant Services Centre, refers individuals to appropriate external agencies.

· Prepares and updates service information and resources. Distributes and posts information in designated areas and via approved email lists.

· Prepares purchase orders and cheque requisitions for signature by the Manager ensuring that all supporting documentation is provided. Process signed documentation to Finance in a timely manner and according to established procedures.

· Responds to reports of technical problems related to photo-copiers, fax machines, printers and computers. If unable to resolve the issue refers matter to Manager or appropriate department.

· Coordinates meetings including notification/confirmation, facility booking, audio-visual equipment and catering.

· Generates program specific and other reports at the request of the Manager.

· Performs other duties as assigned.

What You Bring:

Completion of a certificate or diploma in office administration, business, or related discipline supplemented by a minimum of one (1) year of related experience preferably in a related social service field; OR an equivalent combination of education, training and experience acceptable to the employer. Second language is considered an asset.

What Makes You a Change Maker:

· Ability to communicate effectively in both written and oral English.

· Demonstrated ability to deal effectively and courteously with clientele, staff and the public who are from differing cultural and linguistic backgrounds.

· Demonstrated proficiency in all aspects of Microsoft Office software and experienced in entering information into databases.

· Demonstrated ability to manage time and resources effectively.

· Ability to set and maintain boundaries with clients and manage self-care.

· Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.

· Possession of and the ability to maintain a clear provincial criminal record check.

· Ability to carry out the duties of the position.

ISSofBC Value Proposition

· Expected Hiring Salary: $21.30 - $23.44 per hour. Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually.

· Accrued vacation and other paid leave benefits based on eligibility.

· Employer RRSP contribution at 3% with no required employee contribution; Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.

· Employee and Family Assistance Program (EFAP).

· Values-based organization with collaborative peers with a wide range of backgrounds and talents.

· Inclusive culture and innovative workplace with opportunity for new approaches.

ISSofBC's mission and values emphasize inclusivity and recognition of individuals' unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team.

If you are passionate about making a difference, apply now!

Job Type: Part-time

Pay: $21.30-$23.44 per hour

Expected hours: 7 per week

Benefits:

• Company events
• Employee assistance program
• RRSP match
• Wellness program

Schedule:

• Weekends only

Work Location: In person

Application deadline: 2024-06-06Expected start date: 2024-06-21