Service Coordinator

Orangeville Honda is looking to add a Service Coordinator to join their team in Orangeville.

The Service Coordinator works with our dealership's Service department to deliver high-quality customer service and assist our customers with their inquiries and needs. 

We are seeking a highly motivated individual who will be responsible for effectively handling database leads and creating appointments for our Service team.

Orangeville Honda is a proud member of The Humberview Group- one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 5000 vehicles. 20 Stores. 18 Brands. And 1 Promise: Serving you better, each and everyday.

Please note this is a entry-level position, training will be provided.

Hours: Monday - Friday, 9 am - 5 pm, and the occasional Saturdays. 

Why Join HG:

• A solid foundation of customers from 60 years of business.
• An incredible opportunity for advancement within the organization.
• Rewards program, including a referral bonus of up to $2,000!
• RRSP match & an Employee Assistance Program. 
• Competitive compensation plans with health and dental insurance.
• Great perks & benefits and amazing friends & family program for car discounts. 
• Employee pricing on vehicles, services, and accessories.
• A leadership team that trains and mentors its team members to ensure success. 
• Hosted social events throughout the year, such as lunches & BBQs. 
• No Sunday or holiday work, more time for your family.
• A fun place to work!

Job Duties:

• Book appointments from incoming calls.
• Ensure that appointments are properly spread out for optimal flow at the service desk.
• Follow up with all missed or cancelled appointments and ensure that they are rescheduled.
• Ensure that customer information is up to date, including address, email and cell phone.
• Ensure that all vehicle information is accurate.
• Keep in communication with sales department deliveries to pre-book first seasonal tire swap.
• Ensure that all necessary details are accurately inputted to appointment notes.
• CSI follow up calls.
• Ensuring every guest has a 10 out 10 experience.

What We Look For:

• Must have excellent communication skills (good verbal skills and a clear speaking voice).
• Prior experience in a customer service role is required.
• Must be comfortable with computers and technology systems.
• Strong record of customer satisfaction results.
• Team-oriented individual.
• Strong time management skills.
• Must have the drive and desire to meet production goals and expectations.
• Call center experience would be considered an asset.
• Experience in a dealership service department would be considered an asset.
• Works well in a team environment.

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process. We thank all candidates, but only those selected for an interview will be contacted.