Service Coordinator

Do you have Administrative or/ and Dispatch experience? If so we'd LOVE to hear from you!! 

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Service Coordinator to the Scandi Family!

This is a full time permanent in office position based out of our Edmonton head office with working hours of Monday to Friday 8am – 4:30pm. This role will be reporting to the Procurement Manager we are looking for an experienced and motivated Service Coordinator to join our team. As the successful candidate you will be responsible for a variety of service and maintenance responsibilities. This role reports to the Director of National Procurement.

What's in it for you:

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

• Be the point of contact for Owner Operators and internal Managers offering recommendations and updates on the services required and clearly explaining repair costs and timelines.
• Maintain accurate and detailed reports and data entry on all repairs, inspections, and parts inventory.
• Understand warranty claims working with our equipment vendors to maintain warranty repairs ensuring proper completion.
• Participate in physical service and parts inventory counts and assist the Asset Manager with reconciliations.
• Maintain the schedule of our internal repair technicians.

What you'll need to succeed:

• 1-2 years relevant experience previously acting as the communication hub in an organization with other departments in an administrative, dispatch or coordinator role. 
• Excellent interpersonal skills with a problem solving mindset. 
• Ability to establish and maintain top notch relationships with internal and external vendors and clients.
• Ability to work under tight timelines making decisions quickly and effectively while maintaining a solution focused mindset and attitude.
• Tech savvy learning new software systems with ease.

What you can expect for our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute assessment (depending on optional practice questions or breaks)
• 30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.