Service Dispatcher

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada's Best Employers for Recent Graduates for 2022,  Destination Toyota Burnaby  is looking for a Service Dispatcher who is looking for a new challenge!

What we can provide you: 

• Competitive and above the market compensation rates!
• Full group health benefits program: extended dental & health, vision care, massage therapy, etc.
• Comprehensive training and professional development program.
• An environment that is friendly, respectful, collaborative and ultimately supports your success.
• Career advancement opportunities!

What You'll Be Doing: 

• Prioritization and distribution of work to technicians 
• Repair order write-up for used vehicle reconditioning, PDI's, and detail department internal services 
• Quoting internal repairs accurately and consistently
• Communication with Service Advisors and other departments regularly for vehicle status updates
• Constant monitoring of shop work distribution to ensure promised delivery times are met 
• Liaise between multiple departments to ensure accurate and timely internal work completion 
• Providing assistance when necessary to other areas of the Service department 
• Administrative duties are required

Candidates must: 

• Have EXCELLENT written and verbal communication skills
• Be able to multi-task in an extremely fast paced environment
• Be highly organized and process driven
• Have a valid British Columbia driver's license 
• Follow policies and procedures as outlined in the operation of the Fixed Operations Department
• Be committed to consistently delivering a high-quality level of customer service 
• Be energetic, professional, and dedicated to delivering service excellence 
• Have experience in a dealership setting with knowledge of Service Department operations
• Competent working knowledge of automotive necessary to properly maintain work flow and distribution
• Working knowledge of Microsoft Excel/Google Sheets
• Previous experience within a Service Department operation in a same or similar role is required 
• CDK DMS experience is considered an asset