Service Officer, Corporate Banking Services

Requisition ID: 199287Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose of Job

The Service Officer, Corporate Banking Services provides support in the preparation, execution and daily monitoring of accounts, lending products, and day-to-day servicing requests for corporate clients of the Bank. The Service Officer demonstrates professionalism and commitment to achieving the highest levels of client satisfaction.

Is this role right for you? In this role you will:

• Provide an excellent client experience by:
  • Completing duties including but not limited to loan and overdraft set up & maintenance, account closure, monitoring overdraft report and daily processing limit exception, PEGA case management, and Annual Review updates.
  • Preparation/execution of instructions in accordance with credit authorizations and Bank policies. Ensure all instructions/documents are accurate, complete, properly executed, and logged as required.
  • Assist in the review of credit authorization/presentations of existing credits of very complex structures, including security documentation, and liaising with Corporate Banking/Global Transaction Banking to correct inconsistencies and ensure resolution.
  • Ensure pricing, maturity dates, and facility limits are implemented accordingly.
  • Taking responsibility for inquiries, concerns, or complaints and resolving matters promptly and accurately.
  • Maintaining a good understanding of all systems utilized by Corporate Banking Services.
  • Developing and maintaining working knowledge and understanding of Global Banking and Markets and Global Transaction Banking, the Bank’s security, and collateral documentation requirements, and how they interact in the day-to-day transaction services of the client.
  • Keeping knowledge current by reviewing manual and procedural changes and by actively participating in coaching and continuous improvement programs
  • Assisting with the input of updated service request forms to reflect changes as required.
  • Active participation in huddles/meeting to help foster a high performing culture within the Corporate Banking Services team.
  • Adherence to established Service Level Agreements (SLAs) and escalation protocol.
• Ensuring strict adherence to Bank security and control procedures for customer information, data, access to systems and documents by:
  • Adhering to all compliance policies and guidelines including Privacy, AML/Anti-Terrorist Financing and Know Your Customer policies.
  • Following guidelines for the storage, access, and delivery of client/Bank documents.
  • Ensuring authentication of clients prior to the release of information.
  • Identifying and escalating unusual occurrences, fraudulent activities, issues/deficiencies/trends to People Manager

What you will be doing?

• Corporate Banking Services support Scotiabank’s Corporate client segment.
• Ability to manage several priorities often with a high degree of urgency.
• Daily involvement with business credit/accounts and Cash Management suite as it applies to policies & procedures, products & services.
• Implementation in the setup and execution of accounts, products & services, and loan/funding
• Works very well within a team atmosphere but can work independently.
• High levels of accuracy and thoroughness are required to prepare, review and execute client documentation.
• Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions.
• Ability to communicate issues and concerns effectively and concisely.
• Excellent time management skills required to satisfy the needs of our Corporate client segment, often with competing priorities and timelines.
• Ability to build relationships and establish trust.
• Thorough knowledge of related regulatory requirements (such as FATCA, AML, KYC, CDIC, and Privacy legislation).
• Thorough knowledge/use of Bank’s internal systems (such as AS400, PEGA, GPI, DMT, FFT, Emulation (TKS), MS Office, MS Teams).

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-Secondary Education or a minimum of 2 years of relevant working experience in Financial Services or related industry
• Proven customer service and communication skills, with ability to prioritize.
• Strong Communication (written & verbal) and Organizational Skills
• Knowledge of Microsoft Office (Excel, Word, and Outlook)
• Experience in Business Banking Operations, Global Transaction Banking, Global Wholesale Operations, Retail Banking or Business Banking are an asset

Working Conditions:

Work in a standard office-based environment; different shifts to accommodate hours of operation for Western & Eastern Canada may be required.

Location(s): Canada : Ontario : Mississauga Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.