Service Supervisor

Your new company  

Our client operates at the leading edge of innovation and offers advanced technologies that keep job sites running safely, efficiently and productively - even in extreme conditions. As one of the largest Komatsu dealers in the world, they believe their continued growth is a result of their highly skilled and engaged employees who deliver excellence in the workplace. They serve the construction, forestry, mining & utilities sectors, and are committed to safety as their number one priority. Our client is proud to be recognized with the Associated Equipment Distributors Technician of the Year Award for Canada, 2019.

Your new role  

• Ensure that operational requirements are met by supervising, coordinating and scheduling the activities of trades people. Conduct in-process inspections and evaluating the finished product to ensure a high quality. Prepare service quotes for internal and external customers. Prepare and review SMS and Komatsu technical reports including: Technical Service Information (TSI), Technical Service Requests (TSR), Machine Down Requests (MDR), Parts Rob requests, and Quality Assurance Documents.
• Ensure SMS Equipment policies and procedures are met and enforced. Ensure that safety practices are adhered to and that trade practices and regulations are followed. Support and develop staff by training; ensuring employees are trained in their assigned tasks; arrange and track training. Ensure employee rotation between departments for development purposes. Assists with preparing and reviewing incident/accident reports.
• Assist customers by providing service information and by resolving service problems. Order and organize field repair parts, including PM services and Komatsu Care Programs. Organize Komatsu mandatory Field Campaigns in shop and in the field.
• Administration of all work orders. Ensure correct and sufficient inventory is ordered to match large work orders. Prepare warranty work orders with all required documentation.

What you'll need to succeed  

• Journeyperson Heavy Equipment Technician certification is an asset
• Minimum of 5 years’ experience in a similar position
• Equivalent combinations of education and experience may be considered.

What you'll get in return  

Our client is proud to be an equal-opportunity employer, offering competitive wages, comprehensive benefits, learning opportunities, apprenticeship programs, company matched RRSP and more! Perks include discount programs, a wellness program, a social club and free parking. You will benefit from personal growth.

What you need to do now  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Interested applicants can also submit their application to