service writer - auto repair

Overview

Languages

Bilingual

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

2 years to less than 3 years

Responsibilities

Tasks

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive payments
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge

• Internet
• MS Windows
• Adobe Photoshop
• Social Media
• Spreadsheet
• Google Drive
• Protractor
• Electronic mail
• .NET

Additional information

Security and safety

• Basic security clearance
• Driving record check (abstract)
• Reference required

Transportation/travel information

• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer