Support Specialist - Remote Work

Job Description:

The Support Specialist at Eastman Chemical will be responsible for providing remote technical support to internal and external customers. This includes troubleshooting issues, answering questions, and providing guidance on products and services. The Support Specialist will be required to use a variety of communication channels, such as phone, email, and chat, to assist customers in a timely and professional manner. Additionally, the Support Specialist will be responsible for documenting all interactions and escalating complex issues to higher levels of support when necessary.

Responsibilities: - Provide remote technical support to customers - Troubleshoot issues and provide solutions - Answer questions about products and services - Document all interactions with customers - Escalate complex issues to higher levels of support - Collaborate with other teams to resolve customer issues - Continuously improve technical knowledge and skills - Meet or exceed performance metrics and goals

Requirements: - 1 year of experience in a technical support role - Confident and resilient personality traits - Leadership and time management skills - Excellent communication skills - Ability to work independently and as part of a team - Strong problem-solving skills - Proficiency in relevant software and tools - Bachelor's degree in a related field preferred

Benefits: - Remote work flexibility - Company-provided equipment - Retirement plan - Training and development opportunities

Working Environment: At Eastman Chemical, we cultivate a sense of ownership and responsibility at every level. We value teamwork, collaboration, and a commitment to excellence. Our supportive and inclusive work environment encourages employees to grow and succeed in their careers.

Equal Opportunity Statement: Eastman Chemical is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or other factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.