Temporary Customer Service Representative / Cash Receipting

The County of Grande Prairie builds on its natural environment and the entrepreneurial spirit of its citizens to provide an unmatched quality of life and opportunity for all. We offer a collaborative and dynamic workplace where our values of Trustworthy, Transparent, Respectful, and Collaborative guide our conduct and contribute to a healthy culture. 

We are looking for a Temporary Customer Service Representative to work at the front desk in our Main Administrative Building until the end of October 2024. This position is one of the first points of contact for the public in person, and over the phone. If you have excellent customer service skills, a strong attention to detail and the ability to multi-task in a busy office environment, you may be the right one to join our team!  

Duties Include but not limited to:  

• Answering telephone and front counter inquiries
• Greeting, screening, and directing visitors
• Establishing and maintaining positive relations with customers
• Cash receipting and answering tax and utility account inquiries
• Verifying accuracy of data entry - checking batches and spreadsheets
• Preparing and balancing cash receipt batches of electronic payments (PC and telephone banking)
• Balancing and preparing bank deposits (daily or as required)
• Administering, balancing, and replenishing petty cash fund and general credit cards
• Entering financial data into computer system including A/R, A/P and Journal entries
• Processing electronic tax certificates
• Performing other duties assigned by supervisor 

• Excellent computer skills, including Office 365 
• Post-secondary diploma or degree in business, accounting/finance, or equivalent  
• Several years' experience in a Customer Service role in an office setting greeting customers and answering phones 
• Experience with cash receipting and data entry 
• A strong financial background including A/R and A/P
• Experience working for a municipality an asset 

This position works 35 hours a week, Monday to Friday, 8:30 am to 4:30 pm until the end of October 2024. Some additional hours may be required during tax season. 

Hourly Pay: $32.81 to $38.60 

This position will be open until May 3rd, 2024 at 11:59pm or until suitable candidate found. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The County of Grande Prairie recognizes and values the principles of fair hiring practices. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals. Should you require accommodation through any stage of the recruitment process, please contact [email protected] and we will work with you to meet your needs.

• This posting may be used for future vacancies or to fill more than one position
• This posting may be open until a suitable candidate(s) is/are found.

Please note that once your application is complete, you will receive a confirmation email. If we require any additional information we will contact you. Due to the volume of applications received we can only answer questions at the interview stage.