waiter/waitress - food and beverage services

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

Experience an asset

Work site environment

• Hot
• Noisy

Work setting

• Restaurant
• Coffee shop
• Hotel, motel, resort

Responsibilities

Tasks

• Must be of legal age to mix and serve alcoholic beverages
• Address customers' complaints or concerns
• Prepare and serve specialty food at customers' tables
• Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
• Describe menu items including daily specials for customers
• Enforce provincial/territorial liquor legislation and regulations
• Advise on menu selections
• Clear and clean tables, trays and chairs
• Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
• Serve food and beverages
• Take orders and relay to kitchen and bar staff
• Assist clients/guests with special needs
• Provide customer service

Credentials

Certificates, licences, memberships, and courses 

• Food and beverage server trade certificate
• Worldhost Training Services
• Smart Serve
• Customer Service Excellence Certificate
• Food and Beverage Server Training
• Responsible Beverage Service Certificate
• Food Safety Certificate
• Safe Food Handling certificate
• Serving It Safe program certification
• Serving It Right Certificate

Experience and specialization

Computer and technology knowledge

• Electronic cash register
• Point of sale system

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence
• Public transportation is available

Work conditions and physical capabilities

• Bending, crouching, kneeling
• Fast-paced environment
• Physically demanding
• Standing for extended periods
• Work under pressure

Weight handling

• Up to 13.5 kg (30 lbs)

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Initiative
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Gratuities

Other benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Team building opportunities
• Parking available