Business Technician

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. At Rogers, we're committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

Who we’re looking for

We are looking for a Business Technician – for our Courtney, BC Team

Are you up for the challenge and the fun? If so, consider the following opportunity:

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team.

• Compensation for this role is based on a piecework model, providing you with autonomy over your earnings.

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection.

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you'll do:

• Perform connections and the installation of Internet, cable television, Digital Cable Terminals (DCT), Digital Phone Terminal’s (DPTs) and home entertainment equipment.

• Install Switches, Routers and WIFI Access Points.

• Respond and resolve customer issues arising from the installation and operation of Shaw High-Speed Internet, Digital Phone and/or cable services.

• Contribute to the growth of all Shaw products and services through promotion and sale of our products.

• Respond to customer reported service problems involving analog, phone and digitally delivered services.

• Detect, diagnose and correct issues affecting the services of our customers in a safe and controlled manner.

• Operate and be skilled in test equipment related to the maintenance of 2-way coaxial and fiber systems including system analyzers, field strength meters and leakage monitors.

• Work with other technical staff to ensure the resolution of customer issues in an effective and timely manner.

• Maintain accurate system records and documentation for all work orders.

• Ensure vehicle, test equipment and tools are maintained in excellent condition.

• Promote a positive image of Shaw products and services while providing exceptional customer service.

• Have a basic networking background.

• Various other duties as needed.

What you bring:

• Experience in cable television service or post-secondary education in Telecommunications.
• Advance PC hardware and software diagnostic skills.
• A+ Certification and experience with RF cabling are considered assets.
• Knowledge of cable television and the associated technical and safety standards.
• Knowledge of Microsoft Windows Operating Systems, TCP/IP and related Internet applications (Browsers, Mail, etc.).
• Goal oriented and motivated with the ability to work well independently.
• Able to perform all aspects of the job including (but not limited to) Climbing a ladder of up to 40ft, working in confined space, working in inclement weather conditions, lifting up to 100lbs and the safe operation of hand tools.
• Maintain a valid driver’s license and must provide a driver’s abstract annually.
• Learn and adhere to all applicable Health & Safety regulations.
• Team player with excellent communication skills both written and verbal.
• Ability to work various shifts including weekends, evenings and holidays.
• A positive, “can-do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1591 McPhee Avenue (7852), Courtenay, BC
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 308296At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Customer Experience