Assistant Manager, Quick Service

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Food & Beverage (F&B) team, you will actively support the Food & Beverage Manager in overseeing the Quick Service Beverage & Premium Hospitality departments. This position helps ensure the delivery of winning food and fan service to all fans during a variety of Scotiabank Arena and BMO Field events.

• Support the Quick Service team during events inside Scotiabank Arena and BMO Field.
• Coach and empower staff during games and events.
• Provide leadership and direction in managing the standard of quality, service, safety, and profitability for the Quick Service department.
• Inventory management, mentor and development, employment scheduling, and hiring.
• Supervise, train, develop, and motivate the F&B hourly and third-party contract team.
• Resolve discrepancies quickly and optimally.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, and corrective actions. 
• Act as an ambassador for MLSE and our community.
• Adhere to MLSE service standards and policies.
• Perform other related duties as required.

Qualifications

Note: Before reviewing the

qualifications

• Strong food service background.
• Experience as a manager/supervisor of F&B in a hotel, restaurant, or events-based venue is an asset.
• Leadership experience in a high-volume food service environment.
• Trained in NFSTP, Serv Safe, or equivalent.
• Smart Serve certified required.
• Solid understanding and practical knowledge of industry principles and service etiquette.
• Ability to communicate, motivate, and lead effectively.
• A proactive approach toward day-to-day activities and shifting demands.
• Proven to perform well under pressure; handle multiple priorities at the same time.
• An ongoing awareness and responsiveness to client satisfaction.
• Available to work evenings and weekends, as well as holidays.

Additional Information

Apply by: April 10th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted. 

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.