Concierge

Posted on April 8, 2024

CONCIERGE

What’s in it for you:
Working in the largest hotel in Vancouver
Aesthetically pleasing environment with a great team

Do you like to delight clients and colleagues by going above and beyond to resolve their inquiries and deliver world class exceptional customer experiences? If so, explore what we have to offer!

What your day will look like:
As the Concierge you are an ambassador for the Hotel, as you greet our guests in our hotel lobby.
You have the art of conversation down pat and can strike up a conversation with anyone at any time.
You will show case your knowledge of Vancouver and surrounding region by giving directions via all
modes of transportation, offer guidance and insight on tourism related events.

Your experience and skills include:
• Answer all calls directed to the Concierge desk and assist Wall Centre guests with questions and concerns.
• Welcome guests at Concierge desk and assist with dining and city recommendations and reservations, as well as any other questions.
• Consistently offer professional, friendly and engaging service.
• Display strong knowledge of Vancouver restaurants and multicultural dining options.
• Exceptional knowledge of the hotel, outlets and promotions.
• Liaise and communicate effectively with all appropriate operational departments.
• Assist guests with mail, messages, and any plans or arrangements they may require.
• Follow Wall Centre policies, procedures and service standards.
• Able to be flexible and work a variety of shifts, weekends, evenings and holidays.
• Perform other duties as assigned or directed by Director of Guest Experience and Concierge leaders.

To note:
• Complete job description will be presented at the time of job offer

ABOUT US

The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run.

A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

• Previous customer-related experience and excellent guest
service skills are required.
• Must have strong communication skills, both verbal and
written.
• Must be able to speak, read, write and understand English, a
second language is an asset.
• Must be able to assist guests with their concerns while
maintaining professional standards and problem solving
effectively; performing professionally and politely under
pressure.
• Must be able to operate efficiently and multi-task in an
extremely busy environment.
• Must have the ability to communicate with guests over the
telephone in a professional and pleasing manner in a variety
of situations.
• Must possess basic computer skills.
• Walking and standing for long periods of time required; you
must be able to exert well-paced mobility to get to other
departments in the hotel in a timely basis.
• Must be able to work longer than 8 hours if needed.
• Must be able to lift up to 40 lbs. occasionally.
• Must be a team player but able to work independently.
• Must be highly responsible & reliable.
• Requires writing, standing, sitting, walking, repetitive motions,
listening and hearing ability and visual accuracy.
• Diploma or certificate in Hotel Management or the equivalent
is an asset.
• Previous hotel Concierge experience preferred.

$22.35-$26.50 per hour

Please send a resume and/or cover letter attention to Human Resources