A recruiter is seeking a Director, Distribution Operations.
Under the guidance of General Manager for Distribution, this position is accountable for the overall DC operation, ensuring a safe working environment, effective storage and fulfillment of customer orders on time, in full, accurately and without damage, be responsible for developing and implementing short- and long-term resource planning, and team coaching and development.
Qualifications:
- 5 – 10 years’ experience in in all aspects of warehouse/freight logistics industry
- 4+ years’ of management experience within the warehouse/freight logistics industry
- Experience with warehouse and labour management systems
- Experience with transportation management systems
- Demonstrated servant leadership and people focus
- Demonstrated knowledge and commitment to safety
- Excellent communication, analytical and interpersonal/team skills
- Solution-oriented, with strong problem solving, process improvement and decision making skills
- Proven ability to multitask and prioritize in a fast paced environment
- Proficient computer skills in PowerPoint, Excel, Word, Access and email (Outlook).
- Experience with creating, managing and ensuring adherence to annual budget
Key Tasks and Accountabilities
Management of Distribution Operations
- Manage and oversee all aspects of distribution operations; plan, organize and direct warehousing and transportation operations which includes the daily flow of inbound and outbound products to fulfil Tim Hortons restaurants orders in a timely fashion
- Develop routines, policies and standard operating procedures for the warehouse, transportation and maintenance departments
- Maintain and take action to ensure a safe working environment which includes determining root cause of safety issues followed by appropriate corrective action
- Develop and monitor key performance indicators and prepare reports and related statistics
- Forecast short-term and mid-term labour requirements and management of the headcount budget
- Prepare annual DC budget; manage, monitor and approve all expenditures for the facility while adhering to budget expectations
- Assure the integrity of operations within the Guelph DC,
- Use various systems and reports (WMS, Excel) to capture, export, manipulate data to generate key summaries that help guide business decisions
- Continuously monitor effectiveness of the operations strategies aimed at improving quality-control procedures and optimizing operating costs. Offer alternative solutions to system and procedural issues with a focus on continuous improvement
- Keep abreast of distribution industry developments and technology to identify opportunities and make recommendations to improve distribution operations
Execution of Superior Customer Service to the Restaurants
- Ensure the completion on daily mandates to provide on time and on quality deliveries to our Restaurants
- Address problems with production or shipping delays, quality-control issues, such as damaged or improperly packed goods, and problems with warehouse capacity and client deadlines
- Ensure that all concerns raised from the Restaurants are addressed to ensure ongoing trust and commitment from our customers
- Engage in cross-functional projects that focus on continuous improvement of distribution business.
- Provide and maintain strong customer service. Solve problems and execute continuous improving activities.
People – Manage Teams and Engage in Cross Functional Partnerships
- Accountable for the performance, engagement and safety of approximately 450 employees
- Be present and available to employees; “manage by walking around”
- Manage, coach and develop management team including personal development and succession planning
- Accountable to ensure regulatory safety compliance of all employees
- Provide direction and guidance to support the success of employees, including identifying areas of opportunities such as job instructions, retraining programs
- Motivate and inspire the team and drive engagement of the team with high touch in-person interactions
- Responsible to resolve conflict and to create a positive and productive team environment
- Provide timely and effective communication through staff meetings, individual interactions, as well as written and electronic communication
- Foster and sustain existing partnerships with support teams including IT and HR to reach collaborative decisions
- Work directly and collaboratively with cross functional departments on various projects and as business need arise
Qualifications:
Key Tasks and Accountabilities
Management of Distribution Operations
Execution of Superior Customer Service to the Restaurants
People – Manage Teams and Engage in Cross Functional Partnerships
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