Director of Housekeeping

Your team and working environment:

Edmonton's 'Chateau on the River' For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations.  A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city.  Edmonton's only four-diamond 'Chateau on the River' offers unparalleled views of North America's largest expanse of urban parkland.  Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities.  In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge.  Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will.  From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room. 

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit   

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 

Job Description

Director of Housekeeping (Full Time)
First impressions are crucial to ensuring that guest experiences exceed expectations. With the leadership and motivation from the Director of Housekeeping, the heartbeat of the Hotel - the Housekeeping team, will ensure our guestrooms and public spares are impeccably cleaned and well maintained for each and every guest.

What you will be doing:

• Manage strategic planning and implementation processes for the Housekeeping department
• Maintain ownership and awareness of the departmental operating budget and ensure effective resource allocation, including scheduling, productivity & vacation planning
• Promote high morale through recognition and removal of identified barriers driving overall engagement and colleague satisfaction
• Ensure rooms and service standards are implemented and audited for quality and consistency as well as accurately tracking and addressing all guest comments and concerns
• Maintain appropriate inventory levels and records of all guestroom items and ensure appropriate par stocks are maintained
• Comply with all safety regulations, promoting a clean and safe work environment
• Carry out any other tasks as assigned

Qualifications

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required
• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Previous management experience, 3 years' minimum, in a hotel rooms division setting is required, previous department head experience is an asset
• Proficient in the use of relevant software an asset (eg. Microsoft Office, Property Management Systems)
• University or college degree/diploma in a related field is an asset 
• Proven ability to successfully lead and motivate colleagues
• Excellent communication skills, both written and verbal
• Highly organized and energetic, with a proactive approach to getting the job done
• Self-motivated, with the ability to make effective decisions and manage various projects/tasks at one time
• Ability to consistently stand and walk through out shift
• Available to work a schedule that reflects the business levels and needs of the hotel

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What is in it for you: 

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees 

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees 

• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide 

• Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support  

• Learning programs through our Academies designed to sharpen your skills 

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 

• Career development opportunities with national and international promotion opportunities. The sky is your limit