Fairmont Gold Lounge Server

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

Fairmont Gold is a private and exclusive hotel within a hotel dedicated to providing a consistent high quality of personalized service that is designed to meet all the needs and expectations of the business executive and leisure traveler. As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding food and beverage offerings makes our guests feel unique and valued. Together, let’s turn moments into memories.

• Responsible for execution of all aspects of food and beverage service to guests in the daily operation of the Fairmont Gold Department, ensuring the highest levels of guest satisfaction at all times
• Ensure that all Fairmont Gold Standards of Service and Operational Procedures are adhered to
• Greeting guests, maximize seating during breakfast service, and maintaining exclusivity of the Fairmont Gold Lounge
• Ensure guest satisfaction & anticipate their needs
• Set up buffet area and serve guests during breakfast and canape service
• Manage the flow of the lounge and buffet area
• Assist with clearing, setting tables & serving beverages
• Have extensive knowledge of food and beverage offerings
• Monitor maintenance of the Fairmont Gold pantry equipment and report any problems
• Communicate with Fairmont Gold Supervisors & several departments with special requests and guest preferences
• Ensures the highest possible revenues are generated for Fairmont Gold through promotion and control of the honour bar
• Monitor & control inventory of equipment and food
• Delivers coffee wake up orders in the mornings
• Cleaning duties including dishwashing
• Provides information to our guests about local and area attractions, restaurants, special events, and other available services
• Maintain cleanliness of Lounge and Buffet area throughout the day, to the highest standard
• Performing daily/weekly/monthly duties (including cleaning) as per duty list.
• Develops and maintains strong guest relationships to ensure Fairmont Gold loyalty
• Works with the kitchen to provide the daily Fairmont Gold Lounge menu & food presentation, in line with Fairmont Gold Standards of Procedures & Service
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

• One year of experience in a high service food and beverage environment is required
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification
• Recognized commitment to guest service and exceeding guest expectations
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Physically fit to lift trays repeatedly, stand and walk for the duration of the shift

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Your team and working environment: 

• Fast-paced, upscale, luxury hotel

• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion:  

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS